Regions And Firms In Ework Relocation Dynamics Pittsburghs Calle Centre Industry

This paper attempts to contribute to our theoretical understanding of the relationship between regions and the location dynamics of telemedia employment through and analysis of the regional dynamics shaping up the call center industry in Pittsburgh which has grown significantly despite increased possibilities of offshoring. Focusing on fundamental dimensions of the call center labor process, it suggests that there are particular features of the Pittsburgh region that are not only important components of firms decisions to locate call-center work there but also influenced their processes for doing so. These features are rooted in the industrial history, socio – demographic dynamics and cultural factors in the region that increased the level of “stickiness”, or propensity of enterprises to stay in the area.